pp FAQ — Questions and Answers on Accounts, Deposits and Support

pp may request verification when you submit a withdrawal request or if unusual activity is detected on your account. You may also be asked to confirm your identity before your first large withdrawal. If you registered with accurate information, this process is usually completed quickly. You can also check your verification status through your pp pp VIP account.

pp generally accepts a clear photo of your National ID (NID) or passport. A driving licence may also be acceptable in some cases. Both the front and back of the document may be required — the photos must be clear, not blurry, and the document must not be expired. Photos taken with a mobile camera in normal lighting are fine.

For security reasons, pp ensures that the account holder's name matches the name on the mobile wallet (such as bKash or Nagad) used for deposits or withdrawals. If the names do not match, the transaction may be blocked or the account may be temporarily suspended. That is why it is important to provide your real name when registering.

pp uses SSL encryption to keep all data secure. Documents submitted for verification are used only for identity confirmation and are not shared with any third party. For more details, please read the privacy policy.

You can generally start playing after registration. However, if verification has not been completed at the time of withdrawal, the payment may be delayed or held. Completing verification in advance makes things easier later and increases the likelihood of withdrawals being processed within 5–30 minutes.

If the documents are clear and complete, pp completes verification quickly. You will usually receive a confirmation message after submission. If there is any issue, you can contact pp's 24/7 live chat or email for assistance.

Log in to pp and go to the Cashier or Deposit section. Select bKash, then send the payment to the bKash number provided. Enter the transaction ID and amount correctly and submit. The minimum deposit is ৳100. The balance is usually added to your account within a few minutes.

The minimum deposit across all payment methods at pp is just ৳100. This applies to all game types including slot games, live casino, and cricket betting. You can start with a small amount, so new players can get started easily.

Yes. pp supports deposits and withdrawals through all four mobile wallets: bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit is ৳100 for all methods.

First, wait a few minutes — there can sometimes be a brief delay due to network issues. Keep a screenshot or transaction ID of the transfer. If the balance has not arrived after 15–20 minutes, contact pp's live chat or email support with that information.

pp has not published any separate charges for deposits or withdrawals on their end. However, your mobile wallet provider (bKash, Nagad, etc.) may apply charges according to their own transaction policy — it is best to check that in the relevant wallet app.

The minimum withdrawal at pp is ৳800. Once a withdrawal request is approved, the money is usually sent to bKash, Nagad, Rocket, or Upay within 5–30 minutes. The process is faster if your account is verified and your name matches your wallet.

Go to the pp login page and fill in the registration form. Enter your real name, mobile number, and a strong password. Verify your number with the OTP sent to your mobile and your account will be active. Note that you must be at least 21 years old to play at pp.

No. Under pp's rules, each player may operate only one account. Attempting to open multiple accounts may result in all accounts being suspended and any funds held being forfeited. Please read the terms and conditions for more details.

Click the "Forgot password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Use it to set a new password. Your new password should be at least 8 characters and include a mix of letters and numbers. Contact the support team if you have any trouble.

After creating an account, the username generally cannot be changed. However, you can request to update your email or other contact details through account settings or by contacting support. Changes to identity-related information may require verification.

A few possible reasons: incorrect password (too many wrong attempts may temporarily lock the account), wrong username or mobile number, or an internet connection problem. Try clearing your browser cache or using a different browser. If that does not work, let us know via live chat.

Usernames must be made up of English letters and numbers, typically between 6–20 characters. Passwords should be at least 8 characters and are more secure when they include a mix of uppercase letters, lowercase letters, and numbers. Avoid using birth years or simple sequential numbers as passwords.

pp's support team is active 24/7 — any time of day, seven days a week. Help is available at night and on holidays too. If you have any questions about bets on BPL or T20 match days, you can get immediate assistance.

There are two ways to reach pp support: (1) click the live chat widget on the site to connect immediately, or (2) send a detailed message by email — replies come quickly. pp does not accept contact via phone or any other channel.

To get a faster resolution, have the following on hand: your username or registered mobile number, when the issue occurred (date and approximate time), the transaction ID and amount for deposit or withdrawal issues, and a screenshot of the problem if possible.

Yes. pp's support team provides assistance in both Bengali and English. If you ask in Bengali, you will get a reply in Bengali, and the same applies in English. Providing comfortable support in Bengali for Bangladeshi players is pp's goal.

pp's support team works to respond to email inquiries promptly. For an immediate answer, live chat is the fastest option. Including a detailed description and any relevant screenshots in your email will help ensure a more accurate reply.

Absolutely. If you feel you are losing control over your play or want to take a break, let pp's support team know. You can find detailed information about self-exclusion and limit setting on the responsible gaming page. Playing when you are 21+ and in a healthy state of mind is the foundation of healthy entertainment.