pp's Privacy Policy

Introduction and Scope

pp is an online entertainment platform that provides various services for Bangladeshi users, including casino games, slots, and sports betting. This Privacy Policy ("Policy") applies to the pplogin.cam website and all related services.

By using our services, you are considered to have agreed to the terms set out in this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

This Policy applies only to pp's own services and platform. We are not responsible for the privacy practices of third-party websites or services, and it is the user's own responsibility to review the policies of those platforms.

All data collection and processing activities described in this Policy are conducted in accordance with international best practices for data protection. pp provides services only to individuals aged 21 or above.

Types of Information Collected

pp collects various types of information to operate and improve its services. The information collected can broadly be divided into two categories: personally identifiable information and non-identifiable technical information.

2.1 Personally Identifiable Information

• Full name and date of birth (for identity verification)
• Mobile number and email address (for communication and OTP verification)
• Preferred language and account settings
• Transaction details: records related to deposits and withdrawals (processed via bKash, Nagad, Rocket, Upay)
• Username and password provided at account creation (password stored in encrypted form)

2.2 Technical and Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Time of site visits, session duration, and list of pages visited
• User gaming activity and betting history
• Referral source (where the user came from to reach the site)

How Information Is Collected

pp collects information in the following ways:

3.1 Information Provided Directly

We collect information you provide directly during registration, login, deposit or withdrawal processes, and when contacting support.

3.2 Automatic Collection

When you access our platform, technical information is automatically collected through server logs, cookies, and similar technologies. This information is mainly used for security monitoring and service improvement.

3.3 Through Third Parties

Limited information may be received from specific third-party partners for payment processing or identity verification. In such cases, only the minimum information necessary to complete the service is used.

Purposes of Using Information

pp uses collected information for specific and transparent purposes. Each purpose is detailed below:

1. Account Management: Completing registration, verifying identity, and keeping login secure.
2. Financial Transactions: Processing deposits and completing withdrawals on time. Transactions are typically completed within 5–30 minutes.
3. Customer Support: Providing support in Bangla and English via 24/7 live chat and email.
4. Bonuses and Promotions: Delivering welcome bonuses, weekly offers, and personalised promotional benefits.
5. Security and Fraud Prevention: Detecting suspicious activity and maintaining the integrity of the platform.
6. Responsible Gaming: Monitoring user gaming behaviour and helping set necessary limits.
7. Service Improvement: Continuously improving the platform experience through statistical analysis.
8. Legal Compliance: Maintaining records required to comply with applicable laws and regulations.

Your information will not be used for any purpose beyond those listed above. To learn more about us and our goals, visit our About page.

Information Storage and Security

pp protects user information with the highest priority. The following technical and administrative security measures are applied for this purpose:

5.1 Technical Security

• All communications are handled through SSL/TLS encryption, which keeps data transmission secure.
• Passwords are never stored as plain text; industry-standard hashing algorithms are used.
• Layered encryption technology is applied when processing financial information.
• Server infrastructure is subject to regular security audits.

5.2 Administrative Security

• Only authorised staff have access to user information, and they are bound by strict confidentiality commitments.
• Every instance of data access is recorded in logs and reviewed regularly.
• Staff receive regular data protection training.

5.3 Retention Period

Information is retained while an account is active and for a defined period afterwards as required by law. Financial transaction records are kept for at least five years after an account is closed, as required for financial compliance.

Sharing Information with Third Parties

pp never sells your personal information for commercial purposes and does not disclose information to unauthorised third parties. However, limited sharing may be necessary in specific circumstances:

6.1 Service Partners

Only the minimum information required to perform a specific task is shared with service partners such as those handling payment processing, identity verification, or technical infrastructure maintenance. These partners are bound by data confidentiality agreements and may not use the information for other purposes.

6.2 Legal Obligations

Information will be disclosed when required to comply with a court order or a lawful directive from a competent authority. Where there is no legal restriction, we will endeavour to notify the user as far as possible.

6.3 Business Successors

Information may be transferred in the event of a business restructuring, merger, or acquisition, but the new entity will be required to maintain the same privacy standards, and users will be informed in advance.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used for the proper operation of pp's platform.

7.1 Essential Cookies

These cookies are necessary for keeping login sessions active, ensuring account security, and handling security-related tasks. Disabling them will disrupt the basic functionality of the site.

7.2 Functional Cookies

These cookies are used to save language preferences, game settings, and personalised experience. You have the option to disable them, but doing so will require you to re-enter settings on each visit.

7.3 Analytics Cookies

These cookies help collect aggregate usage statistics to understand which parts of the platform are used most and where there is room for improvement. This information is not linked to any individual's identity.

You can manage cookies through your browser settings. Note that disabling all cookies may prevent you from using certain features of the platform.

Your Rights

pp gives users significant control over their own information. Your main rights are listed below:

• Right to Know: If you want to find out what information we hold about you, contact the support team.
• Right to Rectification: If your account contains incorrect or outdated information, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In specific circumstances, you may request that restrictions be placed on the processing of your information.
• Right to Withdraw from Marketing Communications: You may opt out of receiving promotional messages at any time.
• Right to Data Portability: You may request a copy of your information in a specific format.

To exercise these rights or to find out more about related matters, contact our support team. You can also visit the FAQ page for answers to commonly asked questions.

Account and Data Deletion

If you wish to stop using pp's services and decide to close your account, please contact our support team. Identity verification will be required to process the account closure request.

Once the account is closed, your personal information will be deleted or anonymised to the extent possible. However, some information must be retained for a defined period for the following reasons:

• To meet legal or regulatory requirements
• To maintain records for resolving potential disputes
• For fraud prevention and security purposes

It is advised to complete any pending transactions and withdraw any remaining balance before closing your account. For more information on responsible gaming, please read the Responsible Gaming Policy page.

Policy Changes and Contact

pp reserves the right to change or update this Privacy Policy from time to time. Users will be notified of any significant changes in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent to the registered email address.
• A relevant notification may be displayed when logging in to the platform.

Continuing to use the service after a change is made will be taken as consent to the new policy. It is therefore advised to revisit this page regularly.

10.1 Contact Methods

For any questions, concerns, or requests about the privacy policy, contact us through the following:

• Live Chat: 24/7 live chat support — click the chat button on the platform
• Email: [email protected]

Our support team provides assistance in both Bengali and English, and privacy-related requests are handled on a priority basis.