pp Responsible Gaming
Entertainment is only truly enjoyable when it stays within control. pp wants every player to play consciously, within set limits — and to seek support when needed.
Gaming is for Entertainment, Not Income
Online casino and sports betting is a form of entertainment. pp does not just say this — it takes concrete steps to ensure it. Every player on our platform can set their own limits, and the system will alert them if those limits are reached.
A gambling habit can sometimes gradually turn into a problem — this is not a sign of weakness, but a recognised behavioural condition that can be addressed. pp believes that getting information in time and seeking the right support is the most effective way to get out of that situation.
Our Terms and Conditions page sets out the responsible gaming obligations in detail. Every registered account holder must comply with these terms.
If you want to know how your information and activity are managed, read our Privacy Policy — it explains how we use your data and the extent of your control over it.
Self-Control Tools
Every account holder at pp can use the tools below. To activate any of these limits, contact our support team via 24/7 live chat or email.
Deposit Limit
Set a maximum amount for daily, weekly, or monthly deposits. Decreasing a limit takes effect immediately; increasing one takes effect after a set waiting period.
Session Time Limit
Set a maximum duration for continuous play. Once the time is up, the system will automatically log you out and prompt you to take a break.
Self-Exclusion
Block yourself from using your account for a set period — from one week to permanently. Once self-exclusion is active, the account cannot be reopened during that period.
Win/Loss Limit
A session will end automatically once you have lost or won a set amount — this helps reduce the risk of large losses.
Bet Limit
Set a maximum amount per bet. This is useful for protecting yourself from the temptation to place a large bet suddenly during a session.
Reality Check
A message will appear at set intervals showing how long you have been playing and how much you have won or lost. These reminders help you stay aware.
Warning Signs of a Problem
When a gambling habit is no longer just entertainment, certain signs appear. If any of the following apply to you or someone close to you, take it seriously:
- Returning to play repeatedly to recover losses ("just a little more and I'll win it back")
- Spending more than the set budget for gaming and hiding it
- Trying to stop but repeatedly failing to do so
- Withdrawing from family, friends, or work and putting time and money into gambling
- Losing sleep or feeling anxious due to constant thoughts about gambling
- Taking on debt or taking money from others without telling them to fund gambling
- Feeling irritable, restless, or moody when not involved in gambling
If you are experiencing these signs, please contact pp's 24/7 live chat or email and activate your self-control options. Our support team is always ready to help in both Bangla and English.
Where to Get Help
You do not have to handle it alone. Support is available through any of the following channels.
pp Support Team
pp's live chat and email support is available 24 hours a day, 7 days a week in Bangla and English. Contact us now to activate self-exclusion or any other limit, or to raise any concern.
Family and Loved Ones
Talking honestly with a trusted family member or friend is often the first and most effective step. Someone close to you can provide practical support once they are aware.
Professional Counselling Services
Mental health specialists and behavioural therapists are trained to help with addiction. In Bangladesh, this support is available at government mental health hospitals and various non-government organisations.
What Parents Can Do
Keeping children and teenagers away from online gambling is a family responsibility. If a device is shared at home, the following steps can be taken:
- Enable parental controls at the app or browser level on the device.
- Always keep the login details for pp and any other gambling platform secure.
- Monitor where and how long the device is being used.
- If you notice anything suspicious, let pp support know — we act quickly.
Practical Planning for Time and Money
The most practical definition of responsible gaming is finishing within a budget and time you decided on beforehand. Before playing at pp, ask yourself:
- How much money can I set aside for entertainment this week?
- How long will I play today?
- If I lose this amount, will I be able to stop calmly?
If you have clear answers to these three questions in advance and can stick to those decisions, gambling remains a limited and safe form of entertainment.
If you have further questions or anything is unclear, you can find answers on our FAQ page — it brings together a lot of information on accounts, payments, and support in one place.
Contact Us by Email
Besides live chat, you can also reach our support team by email. Any responsible gaming request — self-exclusion, deposit limit, or account closure — sent by email will receive a prompt response:
In your email, clearly state your username and what kind of support you are looking for. Both Bangla and English are accepted.